Privacy policy

Last Updated: March 18th, 2026

SVAM Beauty (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from www.svambeauty.com (“Website”). By accessing or using our Website, you agree to the practices described in this Privacy Policy

1. Brand & Platform Details
● Brand Name: Svam Beauty
● Website: www.svambeauty.com
● Nature of Platform: E-commerce Website
● Primary Country of Operation: India
● International Users: No (currently services India only)

This Privacy Policy sets forth the manner of collection, use and disclosure of information gathered on the Website and is in full compliance with applicable laws and regulations, including, but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (“DPDP Act”) as well as with the European Union General Data Protection Regulation (“GDPR”) standards. Please read this Privacy Policy carefully. If you do not agree to the Privacy Policy, You may not access or use the
Website. Access and use of the Platform is subject to the terms of service (“Terms”) accessible on the Website and is to be read in conjunction with the Terms.

This Website is published and maintained by the Company. This Privacy Policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

2. Information We Collect
2.1 Personal Information
We limit the collection of personal data to only that which is absolutely necessary to carry out our legal or business obligations. In some cases, however, the provision of personal data may be partly required by law (for example, tax regulations), is needed as part of or as a result of contractual negotiations, or as part of providing a service. The non-provision of the personal data would have the consequence that the contract or service with you could not be provided or concluded by us, and therefore the same is considered legitimate interest for processing.

Personally identifiable information shall include all information that can be used to identify a specific individual or to identify any individual, either directly or indirectly including the following information collected when you create an account, place an order, contact customer support, or sign up for communications (“Personal Information”):
● Name
● Email address
● Phone number
● Shipping address
● Billing and all saved addresses

Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to our right to seek further Personal Information as may be required and based on your consent. We will collect Personal Information about you only as part of a voluntary user/ customer registration process or any other voluntary process. Any Personal Information provided by you will not be considered as sensitive if it is freely available and/or accessible in the public domain. Further, any comments, messages, scribbles etc. posted/uploaded/conveyed/communicated by you on the public, through reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials or comments sections of the Website becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

By using our website or by providing your Personal Information and all other kind of information as set forth in this Privacy Policy, you consent to the collection and use of such information including but not limited to your Personal Information, in accordance with this Privacy. You can withdraw or modify your consent at any time by emailing the Grievance Officer. This can be a part withdrawal / modification to the consent. On account of such modification, if we are unable to provide services, we reserve the right to remove your information in entirety and cease to provide service upon prior notice to you. In this event, we will stop the processing as soon as we receive such request unless it is not possible. Depending on the circumstances and the nature of your request it may sometimes not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your
data and it would not be possible to fulfil our legal obligations if We were to stop. It is hereby clarified that any modification or withdrawal or of any consent by you shall not affect the lawfulness of any processing based on prior consent.

Any comments, messages, scores, videos, blogs, etc. posted/communicated by you on the public comments sections of that platform becomes published commented and is not considered personally identifiable information subject to this Privacy Policy. We will be entitled to remove any content posted by any user on our Website which we, in our sole discretion, consider offensive, discriminatory, racist, defamatory or inappropriate in nature.

Non- Personal Information: When You visit the Website, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, domain and host from which you access the internet, your internet protocol address, operating system, internet service provider, information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the page and any such browsing information. This type of information
does not identify you personally. Information may be collected anytime you access or browse the Website, not only during the first time. We may also collect information about the services that you use and how you use them, including log-in information and location information, when you are a user of the services through the Website. You expressly provide Your consent to share your Personal Information unless otherwise such consent is expressly withdrawn by You.

Automatic Information: To improve the responsiveness of the Website for you, we may use "cookies", or similar electronic tools to collect information to understand the user's individual interests. We use cookies primarily for user authentication but may also use them to improve the quality of our services by storing user preferences and tracking user trends. Using the Website means your device will automatically provide information to us to help customize and improve our services. When you use the Website through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. When you access the Website through any electronic device, we may collect current location of the user to provide personalized and improved use of the Website.

User communications : When You send emails or other communications to us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve our Services.
Personal Information Sources We may collect personal information from the following sources: Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties.

2.2 Payment Information
● Payment method details are processed securely via third-party payment gateways.

● Svam Beauty does not store card details, UPI Id, CVV, PINs, or banking
information The third party payment gateways are engaged under a contract. However, we will be responsible for complying with the provisions of the DPDP Act, in respect of any processing undertaken by us or on our behalf by a data processor.

2.3 Account & Technical Information
Collected automatically through website usage:
● IP address
● Device, browser, and operating system information
● Login credentials
● Cookies and similar tracking technologies

2.4 Transaction Data
● Order history
● Purchase preferences
● Cart and checkout data

2.5 How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). These third parties have separate and independent privacy policies.

With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. 

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations. With our affiliates or otherwise within our corporate group. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We shall, on a best effort basis, ensure to put in place appropriate contracts and personal data protection obligations on the third-parties engaged by us, and they are subject to strict contractual obligations when processing your personal data.

3. Methods of Data Collection
We collect information through:
● Website forms (account registration, newsletter sign-ups, contact forms)
● Checkout and order placement process
● Customer support interactions (email, WhatsApp, chat, phone, SMS)
● Marketing lead forms (including social media platforms)
● Cookies, analytics, and performance tools

4. Purpose of Data Collection
Your information is used to:
● Process and fulfil orders

● Provide customer support and service communications
● Send transactional messages (order confirmations, OTPs, delivery updates)
● Send marketing or promotional communications (only where consent is provided)
● Operate, provide, develop, and improve the products and services, improve website functionality,performance, and user experience
● Conduct analytics and internal reporting
● Prevent fraud, ensure security, and comply with legal obligations

5. Sharing & Disclosure of Information
We do not sell or rent your personal data.
We may share your information with trusted third-party service providers on a contractual basis, strictly for operational purposes, including:

● Payment gateway providers
● Shipping and logistics partners
● Website hosting and infrastructure providers
● Analytics and performance tools
● Advertising and remarketing platforms

●CRM and email communication tools
● Legal or regulatory authorities, where required by law All third parties are required to maintain appropriate data protection and confidentiality standards.

6. Cookies & Tracking Technologies
We use cookies and similar technologies for:
● Website functionality
● Analytics and performance monitoring
● Marketing and remarketing activities
You may manage or disable cookies through your browser settings or cookie consent tools, where applicable. Disabling cookies may impact certain website features.

7. Do Not Track Signals
Our Website does not currently respond to “Do Not Track” (DNT) signals sent by web browsers. Data collection will continue as described in this Policy, subject to applicable laws and consent mechanisms.

8. User Rights
Subject to applicable laws, you may have the right to:
● Access personal data held about you
● Request correction or updating of inaccurate information
● Request deletion of personal data, subject to legal and operational requirements
● Withdraw consent for marketing communications and object to the processing of your personal data in certain circumstances such as for direct marketing purpose
● Control or disable cookies
● be informed about what information is being collected, and how it is being used
● request a copy of Your personal data for personal use and/or to have their personal data transmitted to another party
● request us to restrict the use of data you have provided, but continue to retain in our database. Requests can be made by contacting us using the details provided below.

9. Marketing Communications & Consent
● Marketing communications may be sent via email, SMS, or WhatsApp only where user consent is obtained

● You may opt out of marketing communications at any time
● Transactional communications related to orders and services cannot be opted out of

10. Data Retention & Disposal
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and operational requirements.
Once data is no longer required, it is securely deleted or anonymised in accordance with applicable laws and internal practices. Any data we do hold onto will be anonymous. Your personal data, associated traffic data and other logs of the processing will be deleted after a period of 1 year from the termination of use of our services, with a prior intimation to You

11. Data Storage & Access
● User data including Personal information is stored securely on our own secure on-site
servers or other internally hosted technology. Additionally, your Personal Information
may be stored by third parties, including cloud services, to support our business
operations. These third parties may only use your Personal Information for cloud
storage and retrieval, and they must employ security measures at least as protective
as ours.

● Access is restricted to authorised personnel and service providers on a strict need-to-
know basis

12. Links to Third-Party Websites
Our Website may contain links to third-party services. Svam Beauty is not responsible for the privacy practices or content of external platforms. Users are encouraged to review the privacy policies of those websites.

13. Data Security and Incident Management
You are responsible for maintaining the security and confidentiality of your user ids and passwords that may be provided to you while accessing the website. You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of your account with us and/or your ability or inability to use the account. .
We have implemented internal protocols for detecting, reporting, and managing personal data breaches. In the event of a breach likely to affect your rights and freedoms, we notify relevant supervisory authorities within 72 hours, and affected individuals without undue delay.
We adopt industry-standard practices including data encryption (in transit and at rest), access control, and logical data segregation to client data that are stored and processed. Security audits are conducted regularly. We may host the data and process your personal data on servers located in India and in other countries, subject to applicable law.

14. Customer Grievance Redressal Policy
Background Customer satisfaction is a core principle at Svam Beauty. We are committed to addressing customer grievances in a fair, transparent, and timely manner.
Objective
● Ensure effective and timely resolution of customer issues
● Provide clear communication channels for queries and grievances
Principles
● Customers are treated fairly and respectfully
● Grievances are addressed promptly
● Customers are informed of escalation mechanisms if required

Customer Support
● Email: customerservice@svambeauty.com
● Operating hours: Monday - Friday 9:30 AM - 6:00 PM

15. Complaint and Grievance Officer Details
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.
● Email: grievance@svambeauty.com

16. Important Security Advisory
Svam Beauty:
● Does not solicit OTPs,UPI ID, CVVs, PINs, card numbers, or bank details
● Never calls customers offering free gifts, discounts, or payment-related requests
● We do not send any private link to make the payment.
● We do not accept Cash on delivery (COD)

17. International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Customers are advised to beware of phishing or fraud attempts. Svam Beauty shall not be liable for losses arising from sharing sensitive information with unauthorised parties.
Any such incidents should be reported immediately to our Customer Support or Grievance Officer.

18. Children’s Privacy
Our Website is intended for adults only. We do not knowingly collect personal information from minors. Minors should not register, make purchases, or submit personal data on our platform.

19. Notification of Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage users to review this Policy periodically.