We do not offer samples at this time. However, a complimentary gift is included with your first purchase or on orders above INR 2,500.

Once dispatched, orders are typically delivered within 3–5 business days in metro cities and 5–8 business days in other locations, depending on the delivery distance. Delivery timelines may vary due to courier partner operations, weather conditions, or unforeseen logistical constraints.

For full details, please refer to our Shipping Policy page.

We offer free shipping on all orders. Currently, cash on delivery is not available, and all orders must be placed using the payment methods listed at checkout.

All orders are processed within 1–3 business days from the date of order confirmation. Please note that processing times may be extended during festive periods, sales events, new product launches, or high-volume order periods. Once dispatched, orders are typically delivered within 3–5 business days in metro cities and 5–8 business days in other locations, depending on the delivery location and distance. For full details, please refer to our Shipping Policy page.

Yes. Once your order is dispatched, you will receive a tracking link via email and/or SMS, allowing you to monitor your shipment in real time. You can also track your order directly on our website using your Order ID.

At this time, we do not offer international shipping.

You can update your address details by logging into your account and editing the information under Saved Addresses in your profile.

At the moment, our products are available exclusively online. We are exploring opportunities to expand into physical retail and look forward to welcoming you in-store in the future.

Orders or payments may be declined due to incomplete or incorrect payment details, bank or payment gateway issues, insufficient funds, or security verification checks. In some cases, orders may also be cancelled if the item is out of stock or if there is a technical issue during checkout. If the issue persists, we recommend contacting your bank or reaching out to our customer support team for assistance. customerservice@svambeauty.com

We accept all major debit and credit cards, UPI, net banking, and other secure online payment methods available at checkout. Cash on delivery (COD) is not supported.

No. Cash on delivery is not available at this time.

Yes. We take data security seriously and are committed to protecting your personal information. We do not sell or rent your personal data. Your information may be shared with trusted third-party service providers strictly for operational purposes, and all partners are required to maintain appropriate data protection and confidentiality standards.

For more details, please refer to our Privacy Policy.

You can reach our customer support team by emailing us at customerservice@svambeauty.com. Our team will be happy to assist you.

Our customer support team typically responds within 24 hours.

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or tampered products. Returns are accepted only in cases of damaged items, incorrect products, or missing items, and must be reported within 24 hours of delivery with proper documentation. We do not offer exchanges or replacements for shade or variant preferences.
For full details, please refer to our Refund & Return Policy page.

Orders may be cancelled only on the same day they are placed. Once an order has been shipped, cancellations are not permitted. 

For full details, please refer to our Cancellation Policy page

Please contact our customer support team (customerservice@svambeauty.com) within 24 hours of delivery with your Order ID and a clear unboxing video showing the sealed package, the full opening of the parcel, and the product exactly as received, without any cuts or breaks. Claims without proper documentation cannot be processed.

For full details, please refer to our Return Policy page.

If your tracking status has not updated for some time, please allow additional time as delays can occur due to courier operations, weather conditions, or unforeseen circumstances. If the delay persists beyond the estimated delivery timeline, please contact our customer support team  (customerservice@svambeauty.com)  with your Order ID for assistance.

For full details, please refer to our Shipping Policy page.