1. What is the “Be svamOne” Loyalty Program?
Be svamOne is our exclusive rewards program where you earn points on every purchase and engagement, and redeem them for curated benefits and savings.
2. How do I become a member?
You become eligible once your total spend reaches ₹2,500.
You will receive an email inviting you to join the loyalty club.
Your benefits activate once you sign up as a member.
3. How do I earn points?
You earn points every time you shop with us, with 1 point awarded for every ₹100 spent. You can also earn additional points by creating an account, sharing product reviews, following us on social media, and through special rewards like your birthday bonus.
4. How do I redeem my points?
You can convert your points into discounts:
- 100 points = ₹500 off (on avg order of ₹5,000)
- 200 points = ₹1,000 off (on avg order of ₹10,000)
- 400 points = ₹2,500 off (on avg order of ₹20,000)
Points can be applied during checkout.
5. When can I start redeeming my points?
Once you officially join the “Be svamOne” Loyalty Club, you can start redeeming your points.
6. Will I get notified about my points?
Yes, you will receive updates via
email/SMS for:
- Points earned
- Points redeemed
- Birthday rewards
7. Can I combine points from multiple accounts?
No, points are linked to a single mobile number and email ID.
Merging points across different accounts is not permitted.
8. Who can submit reviews to earn points?
Only customers who have purchased the product can submit reviews and earn points.
9. Do I get any special benefits as a member?
Yes, members enjoy:
- Early access to new launches
- Exclusive invites and offers
10. How can I track my points?
Once you are a member, you can view:
- Your points balance
- Your transaction history
All this will be available in your account on the loyalty page.
11. Can I earn points for Svam beauty purchases on Amazon, Nykaa, Myntra, Duty Free stores etc?
Purchases made on any external partner website or store will not be eligible for point accrual. Only purchases made on svambeauty.com will be eligible for point accrual.
12. Will I earn points on a transaction where I am also redeeming my points?
Yes, you will earn points only on the remaining amount paid via cash, card, or UPI. Amounts paid using points, coupons, gift cards, or promotions are not eligible for earning points.
13. Can I return or exchange an item purchased with points?
Yes, items purchased using points can be returned or exchanged as per the brand guidelines.
For more details, please refer to the
refund policy.
14. How do I unsubscribe from svamOne emailers?
You can unsubscribe from svamOne emails by contacting us at customerservice@svambeauty.com, or via chat (Mon–Fri, 9:30 am–6:00 pm IST). Requests are processed within 48–72 hours after our response, and we aim to reply within 24 hours.
15. Can Svam beauty close or change the “Be svamOne” Loyalty program and its benefits?
Yes, Svam Beauty reserves the right to modify, change, or terminate the “Be svamOne” Loyalty Program or its benefits at any time, without prior notice, at the sole discretion of the management.
